Returns & Refund Policy for Uptech India Biomedical Pvt. Ltd.
At Uptech India Biomedical Pvt. Ltd., we are committed to ensuring customer satisfaction with every purchase made on our website www.uptechindia.in. This Returns & Refund Policy outlines the conditions and processes for returns and refunds to provide a seamless experience for our customers.
1. General Conditions for Returns
We accept returns under the following conditions:
- The product is unused, uninstalled, and in its original condition with all packaging, tags, and accessories intact.
- The return request is initiated within 7 days of receiving the product.
- The product was purchased directly from www.uptechindia.in.
If these conditions are not met, we reserve the right to reject the return request.
2. Non-Returnable Items
Certain items are non-returnable due to hygiene, safety, or regulatory reasons, including:
- Used or installed air sterilizers.
- Customized hospital equipment.
- Items that are damaged due to misuse or improper handling.
If you have questions about the eligibility of a product for return, please contact us at uptechindia@gmail.com before initiating the process.
3. How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Email us at uptechindia@gmail.com within 7 days of delivery with the following details:
- Order number
- Reason for return
- Photographs of the product, including packaging and tags
- Approval: Our team will review your request and provide approval or rejection within 48 hours.
- Shipping the Product: If approved, ship the product back to the address provided in the approval email. Ensure proper packaging to avoid damage during transit.
- Confirmation: Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
4. Return Shipping Charges
- Defective or Wrong Item Delivered: Return shipping charges will be borne by us.
- Other Reasons: For returns initiated for personal reasons, the customer will bear the shipping cost.
5. Refund Policy
5.1 Eligibility for Refunds
Refunds will be processed under the following conditions:
- The returned product meets our return criteria.
- The refund request is approved after inspection of the returned item.
5.2 Refund Processing Time
- Once approved, refunds will be processed within 7-10 business days.
- Refunds will be credited back to the original payment method used during purchase.
5.3 Refund Deductions
- Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item delivered).
- If applicable, a restocking fee may be deducted from the refund amount.
6. Replacement Policy
We offer replacements in case of:
- Damaged or defective items delivered.
- Wrong product shipped.
To request a replacement, contact us within 48 hours of receiving the product at uptechindia@gmail.com. Replacements are subject to stock availability.
7. Cancellations
7.1 Before Shipping
Orders can be canceled before they are shipped. To cancel your order, email us at uptechindia@gmail.com with your order details.
7.2 After Shipping
Once an order has been shipped, cancellations are not allowed. You may initiate a return instead after receiving the product.
8. Exceptions
We reserve the right to deny a return or refund if:
- The return request is made after the specified period.
- The returned item is not in its original condition, missing components, or shows signs of use.
- The product is a non-returnable item as per Section 2.
9. Contact Us
For any questions or concerns regarding returns or refunds, feel free to reach out to us:
- Email: uptechindia@gmail.com
- Website: www.uptechindia.in
Our customer service team is here to assist you with any queries.
Conclusion
At Uptech India Biomedical Pvt. Ltd., customer satisfaction is our top priority. We strive to make your shopping experience as smooth as possible. If you are not satisfied with your purchase, we’re here to help with hassle-free returns and refunds.
FAQs
1. How do I know if my product is eligible for a return?
Your product is eligible for a return if it is unused, in original condition, and meets the conditions outlined in our policy.
2. Are shipping charges refundable?
Shipping charges are non-refundable unless the return is due to an error on our part.
3. Can I exchange a product instead of returning it?
Yes, we offer replacements for damaged, defective, or incorrect items, subject to stock availability.
4. What should I do if my refund hasn’t been processed?
If you haven’t received your refund within 10 business days after approval, contact us at uptechindia@gmail.com for assistance.
5. Can I return a product after 7 days?
Returns are only accepted within 7 days of delivery. Beyond this period, the product is no longer eligible for a return.
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