Shipping Policy for Uptech India Biomedical Pvt. Ltd.
At Uptech India Biomedical Pvt. Ltd., we are dedicated to delivering your orders efficiently and reliably. This Shipping Policy outlines how we process and manage shipping for purchases made through our website www.uptechindia.in.
1. General Shipping Information
We ship our products across India to ensure that every customer receives their order in a timely and secure manner.
- Processing Time: Orders are processed within 1-3 business days after payment confirmation.
- Shipping Days: We ship Monday through Saturday, excluding national holidays.
- Tracking Information: A tracking number will be provided via email once your order is shipped.
2. Shipping Methods and Delivery Times
We partner with trusted courier services to deliver your orders.
2.1 Delivery Timeline
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-4 business days (available at an additional cost).
- Bulk Orders: Delivery timelines for bulk purchases may vary and will be communicated directly to the customer.
2.2 Remote Locations
For customers in remote or rural areas, delivery may take additional time. We strive to ensure timely delivery but appreciate your patience.
3. Shipping Charges
Shipping charges are calculated based on the weight, size, and destination of the order.
- Standard Shipping: Charges are displayed during checkout.
- Free Shipping: Available for orders above INR 10,000 within India.
- Express Shipping: Charges are calculated and displayed at checkout.
4. Order Tracking
Once your order is shipped, you will receive an email with the tracking number and instructions to track your package. You can monitor your shipment’s status on the courier’s website or contact us for assistance.
5. Packaging and Handling
We take utmost care in packaging to ensure that your items are delivered in excellent condition. Our packaging is designed to protect air sterilizers and hospital equipment during transit.
6. Shipping Restrictions
We currently only ship within India. International shipping is not available at this time.
Additionally, certain products may have shipping restrictions due to regulatory or logistical considerations. In such cases, we will inform you during checkout or via email.
7. Delivery Issues
7.1 Delayed Deliveries
While we aim to meet our delivery timelines, delays may occur due to unforeseen circumstances such as:
- Natural disasters
- Transportation strikes
- Remote delivery locations
In case of delays, we will keep you informed and work to resolve the issue promptly.
7.2 Failed Deliveries
If delivery attempts fail due to:
- Incorrect address provided
- Unavailability of the recipient
The package may be returned to us. Reshipping charges may apply.
8. Damaged or Missing Items
8.1 Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at uptechindia@gmail.com. Provide:
- A clear photograph of the damaged item and packaging.
- Your order number and contact details.
We will assess the damage and provide a replacement or refund as appropriate.
8.2 Missing Items
If an item from your order is missing, notify us immediately. We will investigate and resolve the issue swiftly.
9. Bulk Orders and Special Deliveries
For bulk orders or custom delivery requirements, please contact us at uptechindia@gmail.com or via our website. Our team will provide tailored shipping solutions to meet your needs.
10. Changes to Shipping Address
You may request a change to your shipping address before your order is dispatched. Contact us at uptechindia@gmail.com with the updated address and your order details.
11. Cancellations and Refunds
11.1 Cancellation Policy
Orders can be canceled before they are shipped. Once shipped, cancellations are not allowed.
11.2 Refunds for Shipping Charges
If a refund is issued for your order, shipping charges may not be refunded unless the return is due to an error on our part.
12. Contact Us
If you have any questions or concerns about our Shipping Policy, please feel free to reach out to us:
- Email: uptechindia@gmail.com
- Website: www.uptechindia.in
Conclusion
We are committed to ensuring that your shopping experience at Uptech India Biomedical Pvt. Ltd. is seamless and stress-free. From secure packaging to reliable delivery, we take every step to meet your expectations.
FAQs
1. Do you offer free shipping?
Yes, we offer free shipping on orders above INR 10,000 within India.
2. Can I track my order?
Absolutely! A tracking number will be shared via email once your order is shipped.
3. Do you ship internationally?
Currently, we only ship within India.
4. What happens if my package is damaged during delivery?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will resolve the issue promptly.
5. Can I change my shipping address after placing an order?
Yes, you can update your shipping address before your order is dispatched by contacting us at uptechindia@gmail.com.
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